Customer Testimonials
They were very prompt and detailed about the issue that was going on with my vehicle.
Thanks for the expeditious and excellent service and ease in purchasing my 2026 BMW 550.
If my car would have been there overnight, they wouldn’t give a loaner car
Great service department, everyone was so nice and attentive!!! Thanks for your time, I really appreciate you!
Very proactive and got us in and out pretty quickly It was helpful to see the video of the inspection
The service department is horrible. Customer service is a zero out of ten. The only reason I take my vehicle there is because there is no other BMW Dealership around.
Adam always takes great care of me. Such a nice person to work with. A+!
Great Experience! Could not believe how fast they were able to make this deal happen.
Very professional, attentive and accommodating Julius continues to be supportive and understanding to my concerns regarding my vehicle.
Everyone is very helpful and friendly. This is my 3rd BMW from the dealership, every time the experience has been great! Shout out to the one that’s always helpful , he has sold me the three automobiles.( Michael Lacey)
Great Excellent work excellent service Would go again My 2009 328i BMW won't start when I hit push to start button Hopefully they can get me back on the road I have done various troubleshooting and looks like either push/start bad, CAS system failing Need to get towed this week to BMW
Adam Gladdin was responsive and solution oriented. We had a flat on run flat tires and it was replaced within a couple of hours. Great job! Tell Holly Herron I said hello!
I gave a four not because of the service department but because I sure wish you could afford some new chairs! Since I have to wait 3/4 hours for my car, it would be nice to have something newer and comfortable to sit in. I know some other people who have said the same thing. On a better note, my service advisor was great. He answered any question I had and was very polite.
I enjoyed my experience. I felt at ease and not rushed or pressured. Thank you.
If you need service or help, I recommend Adam Gladden in the service department. He is always friendly and explains what the problem was with your BMW.
Easy to schedule appointments and knowledgeable service advisor, I was kept advised of the work being done and I was In and out in less than an hour and a half.
We had a good experience. Great communication and professional service department. We would highly recommend them.
The BMW of Jackson is a place you can take your vehicle and know it will be serviced and/or repaired exactly like they say it will. No surprises. On this visit there was some damage to one tire. They replaced my old tire with a brand new origional equipment run flat all at their expense. Adam Galdden and Terry Garner are the best.
They were very helpful and knowledgeable about the issue that I was having with my vehicle.
Vehicle has never been repaired correctly the first time. Something is always left loose and then I am talked to like I'm stupid when I bring it back. Lied to about the repairs. This has been going on for several years.
This franchise was nice and gave excellent service they took my car right on at my appointment time
No one answered the phone, leaving messages for service, no one responded, I called for over a week, finally getting through and I was able to a appointment ,the lady that answered the phone was not nice, she was very unpleasant I don’t normally write bad reviews but, Jackson BMW , gets a 0 rating from me on getting through for a an appointment,
I was told the appointment would be 1.5 hours. At the 3 hour mark, I told them I needed to leave and they hurriedly put the tire on that had been scheduled. This happens every time.
Easy to book an appointment, up front pricing to avoid any issues at service completion and waiting area is comfortable
I’ve been driving a BMW for 44 years and everyone that I encounter from Sales to Service has always been professional. In addition, I can drive in without an appointment and my needs are always taken care of. The service and friendly manner are just like in the old days when people take time to listen and not rush you off. Everyone always has time to acknowledge you with friendly words! This group at BMW of Jackson has always done me well! Keep up the good work!
Jack was excellent; he was very professional. I will be back for my next service . Thank you.
Good Very good with customers Gladden needs a raise! Gladden needs a raise! Gladden needs a raise!
Adam was great. They got my car in quick and explain the issues. The only reason I did not get the work done at the dealership is your prices are unbelievably high.
Friendly service. Very knowledgeable about the service needed. Informed customer about the process and checked additional items.
Outstanding job. Highly recommend this dealership to others. Will be back. Fast and efficient service.
My 640 I X GT didn’t take long to repair. I left it Monday afternoon, and on Wednesday early morning I had received call that car is ready. I like how there’s a site that updates your car being serviced, and also provides you with a statement of what services your car is needing.
Worse car wash ever! Came for a recall and to get car washed look like my child washed it.!
Julius was great took care of my wife and care and let us know the next steps.
Adam got my car serviced and is always very kind and professional. Check-in process was smooth, waiting area was comfortable and clean as always.
Easy drop off easy pickup I have owned my BMW since 2018 and service experience has always been pleasant
Sarah was very helpful and knowledgeable. My intentions were to purchase a vehicle, I just hadn't decided what make or model. Once I showed interest in the X7 and told Sarah my price point, she immediately asked if she could show me the X7 on the showroom floor. I loved it and purchased it that day.
Very professional and prompt. They answered all my questions and were very knowledgeable. Great service!
This was our fourth car to purchase from bmw jackson. A.B handled all four sales. This time he helped us by having the car delivered to me at a hospital that my
Quick and easy Customerservice is wonderful. Jack did an excellent job. They finished my car in an hour time. The weight was not that long.
Service is both friendly and professional. Adam, my service guy was very helpful and informative.
Great customer service and facility was neat. The staff seemed to be informative and helpful. They also had great job knowledge.
Very nice folks. Our BMW was ready to go very quickly . The representative kept us informed
Very careful and informative He was very careful and informative. He listens well and worked with me to find the best solution to my problems
Just wasn’t completely satisfied it’s a rather charge place than fix the problem
Mike Lacey and the HG BMW crew provided the best experience! We are beyond BLESSED!
Always timely and very efficient. Never a problem getting an appointment. We had Adam this time and services once again impeccable and flawless. Several small things I forgot to ask about including my wipers were checked and replaced.
My car was professionally repaired timely and washed before it was returned to me. I was well pleased with the service.
I keep buying BMW’s is because of the great service department! They are awesome!
Herring Gear BMW is an exceptional place to buy a new car. Excellent sales team, finance dept, technical dept and service dept.
Awesome service from Adam He's very professional and gets the job done in a timely manner
The service was quick and the price was reasonable. I came in for an oil change, brake fluid and micro filter.
This was the best car buying experience I've ever had. Abraham is the man! He went over and beyond. I'm recommending him to anyone who's looking for a car whether it's a BMW or not.
Yes, brought my 2014 BMW 528i in for lighting issues. They were able to get the lights back on however, I was told I would have to reschedule or bring it back in to get the two headlights malfunctioning notifications off. The job was not complete, have to bring back and get another service fee along with whatever repairs need to be done.
Very friendly, willing to help in any way! Made the buying experience smooth and easy!
The customer service is great. The workers are very friendly. I was informed of what was going on with my vehicle.
I had to come back in to the dealership for a problem that they should have addressed when I was there the week before. I couldn't just bring it in the second time because I had to schedule an appointment. The appointment was at an inconvenient time for me. I feel that they should have made an exception because it was BMW's fault that it wasn't addressed. The problem with the antifreeze coolant still is not fixed.
Mr. Julius was outstanding. He went to my schedule. The work was fast and great.
Things went fine, but for a scheduled oil change appointment I think waiting almost three hours was too long.
It was great The dealership got the job done and in a timely matter The experience was great
Timely manner. Great service. I had great service on my visit and my car was completed in a timely manner. I loved the knowledge from the service manager and the complimentary car wash.
Adam always does a terrific job and sees to it that the customer is well taken care of!
Justin made everything simple from the first words spoken. No pressure, just confidence and knowledge.
It took me 4 hours to be serve, my car was not clean or wash afterwards, some of my issues was not addressed
Experienced sales person, wasn’t too aggressive, listened well, and the closing experience was the best I’ve ever had before. We were in and out of the dealership, closing process in under 30 minutes… Outstanding!
Got an appointment when needed. I was given a ride to my destintation while car was serviced.
Always quick to get an appointment and very timely and thorough service. Typically work with Julius and he is always keeping us up to date on findings. Any needs are are met.
Fast and efficient. Communication was easy and time you. Staff was friendly and helpful. I would recommend to others.
Mike Green was the best. He answered all my questions efficiently. My car was delivered all the was to Louisiana for me because of work I could not make it there. I have only great things to say. Thank you Mr. Green
No problem I did not have any problems with Jack. He was very professional. My car was ready when I expected it. The courtesy driver was awesome!
It was just the average Joe. Nothing special. I came in and got what I needed. The Service Rep gave the basic service-not chick fil a-more like McDonald's.
This was a simple service, but I made an appointment at 10 and my car was immediately inspected and work performed, and I was out of the business by 11:30 as promised. My service tech was great, friendly and prompt.
Justin McFarland was excellent to work with. He and his team made the purchase of a new vehicle a very pleasant and easy experience. Highly recommended and top notch service!
They were professional and didn't take long to do the job and the place and rest room were very clean.
I've never had any problems with the dealership or the service department. I have bought several cars from BMW of Jackson over the past several years & have been very satisfied. Always very courteous & knowledgeable.
Efficient timely service. Everything went well. Informative Communication throughout the process. The service was very much appreciated.
Very good experience with Adam Adam was very helpful and knowledgeable Adam was very helpful and made the experience smooth from start to finish. He demonstrated strong knowledge and clearly understood what he was doing. Adam took the time to explain things in a way that was easy to understand. He was patient, professional, and attentive throughout the process. Any questions I had were answered thoroughly and confidently. Adam’s expertise made me feel comfortable and well supported. He went above and beyond to ensure everything was handled correctly. His communication skills were excellent and reassuring. Adam showed genuine care ... Read More DealerRater - Feb 28, 2026
Very good experience with Adam Adam was very helpful and knowledgeable Adam was very helpful and made the experience smooth from start to finish. He demonstrated strong knowledge and clearly understood what he was doing. Adam took the time to explain things in a way that was easy to understand. He was patient, professional, and attentive throughout the process. Any questions I had were answered thoroughly and confidently. Adam’s expertise made me feel comfortable and well supported. He went above and beyond to ensure everything was handled correctly. His communication skills were excellent and reassuring. Adam showed genuine care ... Read More DealerRater - Feb 28, 2026
Very good no problems Everything went well. The employee were professional. They got the car set up just the way I wanted.
Pleasant Professional Courteous Adam is always helpful and takes good care of us. He explains what is going on very well.
Premium experience from the initial greeting to handing over the keys. I highly recommend Sarrah Brown and the entire team at BMW of Jackson.
Very professional, great communication, easy to schedule, drop off and pick up. I love being able to approve repairs on my phone also.
Didn’t like the price. I felt it was very expensive. Need a discount price
It was good I will come back I have no complaints I am out of words
Vistas great, prompt service, detail explanation and quick response. Supplied the needs and had no delays and all was done in a very timely manner
It’s a quite premium experience! Hassle free trade in process and easy documentation friendly staffs to answer all your questions and the sales manager is so helpful and knowledgeable that he can make sure you are getting a good deal
Michael was very knowledgeable and helpful. Overall I had a really great experience working with him.
I had a recall on my vehicle. I called Adam and made the appointment. I pulled in the work was done and I was on my way.
This is the 4th car we had bought and every time has been a smooth experience. Abraham is fantastic
Had an amazing experience. Justine, the lady who showed me the electronics, the guy who asked if I need drinks to a cheeseburger! lol to Chip in finance were exceptional!
Jack Daughtry is my service manager. He is the best. He responds quickly and.always takes care of of my car problems promptly
Justin McFarland and the crew pulled off a last-minute surprise decision I had to buy my wife an X6 for our anniversary. Thank you, BMW of Jackson for making my 25th anniversary a memorable one.
A very good experience. They were very prompt and courteous. I think it may have been Adam that worked with me. My service was done promptly and efficiently.
The BMW dealership of Jackson MS is a great dealership, and the service department is top notch. Especially, the service advisor, Adam Gladden. His attentiveness to me and the specifics for my X3 were like nothing else!!
This dealership has the most professional staff I have seen. They get you in and out in a timely manner and they take the time out to make sure that you are familiar with the vehicle before you leave the lot. our sales lady Sarrah Brown was an EXCELLENT person to work with and gave very informative info and details from beginning to end. I honestly can't say ENOUGH about her!! She is an awesome salesperson that is informative on everything. if you are looking to purchase go see Sarrah at BMW of Jackson!! you won't be disappointed!
I appreciate that my car was washed and vacuumed. The service agent was very kind.
I am rating my advisor, Adam, a 10/10 because he was the only person who stayed professional and saw this through to the end. However, the communication breakdown between the BMW Service department and the Body Shop over the last three years was unacceptable.
My car was originally brought in for front-end damage in August 2023. For two years, my left turn signal was intermittent. After three return visits, Adam finally identified the root cause—a faulty pigtail connector—in August 2025. Despite this diagnosis, I was left in a 'waiting game' between departments. When I contacted the Body Shop, they had no ... Read More DealerRater - Feb 10, 2026
Adam is great, his customer service is exceptional and takes broad care of his BMW owners
Everything was fine however it always takes longer than expected.. Adam the service rep was great. He issued a loaner car when service completion was going to take several days.
All questions answered clearly, there was good communication through the day and the whole process was smooth and easy
I appreciate the service on my car and I definitely appreciate the NICE loaner vehicles that I receive while my car is being serviced.. I’m provided updates and contact information if needed while my car is being serviced.