Customer Testimonials
Good customer service and The Service Agent was very helpful and knowledgeable and friendly. Thank you all!
Everything regarding my BMW was done nicely and on time! Service adviser explained everything about the service requirements. Thanks!
Friendly workers. Great service I was kept informed of the process. Very detailed I was very satisfied
Great timely and knowledgeable service. I wish that they would have washed and vacuum the car.
BMW of Jackson provides unparalleled service. Josh Hollins goes above and beyond to keep me informed regarding my vehicle’s service needs.
Josh was the Best Service advisor Tina and I have ever worked with !!! His attention to detail was spectacular!!!
JACKSON BMW workers need to be more considerate of the customers that come in with extreme problems such as water leaking inside the vehicle and not to have someone we couldn’t find it. Everything’s all right. Just bring it back acceptable Jackson, Mississippi the BMW employees that is very knowledgeable about the BMW vehicle in particular.
Great service, quick and efficient. Will return again for service. They kept me informed along the way.
Made an appt online. Adam was very professional. Service was quick. Waiting area was nice.
Joshua Hollis was very nice, respectful and went the extra Mike to make sure my vehicles was properly service
Very Professional Compromising💛💛💛💛I was very impressed with the professionalism 🥰 Will recommend people to come do business 💛
I had a wonderful experience as usual. Got me in and out fast and did a great job!
Service was great and completed in a timely manner. Mr Hollins was very polite and professional. He’s my go to person when my car need servicing..
Conforting.... confident My experience at BMW of Jackson was comforting,knowing I have confident individuals providing the best service to my vehicle...
Adam was our service guy. He kept us posted on the progress of our vehicle.
Service was good, looking forward to going back. I wish we had a better way with contacting the dealership.
Excellent service, very thorough in explanation of everything! You are great and thanks Mike Green
Came in for an oil change and brake fluid flush. All went smoothly. Adam was helpful.
My wife and I had a wonderful experience with Sarrah in sales and with Adam in service. Top people doing top-quality work.
The entire process of finding the model we wanted, trade in and purchase was a very easy and enjoyable process. Our client advisor Justin McFarland went above and beyond to ensure we were satisfied customers. Highly recommend the dealership!
I like the video telling and showing me what he found was wrong with my car.
Prompt professional service. The customer service was excellent. I look forward to future visits at BMW of Jackson.
we always get the best service from the advisors we deal with, and the cars are always repaired exactly as expected.
All employees at BMW of Jackson go over and above to make the car buying experience a great one.
Justin was absolutely great to work with when I purchased our BMW. He was in constant communication with us and wanted us to feel comfortable with our new purchase. Highly recommend him and BMW of Jackson.
Great service and was kept up dated about my car and the staff was very friendly.
The dealership opened promptly at 7:30 and we were able to get it dropped off and leave quickly.
Great customer service and the wait is not too long. Adam is always very friendly
Great service department. My work was scheduled and completed quickly. Everything was explained in detail before the work was begun.
Excellent customer service, clean, provided snacks and beverages to customers to enjoy while waiting for car service
Nice waiting area, good service and good personnel. Adam is very good at what he does
Great service. Friend staff car was in quick and cleaned afterwards. Need more snack while waiting tho.
Exception service from beginning to end Abraham is the best at what he does. We feel totally like family.
Very professional and took very good care of my vehicle Adam was very helpful and kind
Justin was great to work with. Along with Landon and Parker, they made the whole process about as easy as possible. Many thanks
Justin was such a pleasure to work with. He was very professional and knowledgeable. Truly made the process of purchasing my vehicle very smooth and easy.
What every dealership should keep in mind is that you are only as good as your personnel. In my service case, the personnel had no or very little experience in customer service. The only words spoken to me is that you are 10 minutes late for your appointment ( mind you I drove an hour in a storm to get there.) then the person said I need your key. When my service was complete he said, “ here’s your key, sign this, and your car is parked out in the parking lot. He shared no information about the service status of my ... Read More DealerRater - Jun 25, 2025
Mr Tyrus Page was professional and was very patient while trying to accommodate me with the vehicle of my choice. Mr. Page has a wonderful personality and I think he’s is a very important aspect for BMW. - Heidi
Excellent Service Coordinator! Honest, Responsive, and professional Highly recommended Great experience Service completed on time as promised
Why BMW WOULDNT FINANCE MY VEHICLE. I got a 802 credit score. I want it finance
Great work, only this is i asked for an estimate on some work. Didnt get the estimate but they went ahead and did the job. Just glad i had the money in my account to pay.
I needed a new gas cap door(flap). I wasn’t sure exactly what I needed. I stopped by the dealership to see what I needed to do. Josh Hollins knew exactly what I needed. He took me to the parts department, I ordered my part and when it came in the next day I scheduled with Josh to have it replaced. It was done in a timely manner and Josh was extremely nice and helpful!
I like this dealership first because it is closest to my home and secondly the people are nice. I’m usually done and on my way home within a few hours. Everyone is so nice and friendly and I like that.
Service time was great! I was in and out within two hours. Prompt and efficient.
Very friendly and prompt service from BMW. My Service Rep was very helpful and got my car serviced well in time. Keep it up.
It was service tome for my 530i and I stopped by, without an appointment. My service writer (Adam) jumped on it, got me taken care of and out the door. Adam is always great.
I love this place. The entire Team is friendly, knowledgeable and respects your time. I highly recommend !
The experience was enjoyable. The sales representative was very helpful. They had the vehicle I was looking for, and made the transactions smooth.
Holds to their service commitments. Once you schedule you can build your day around what they promised.
The staff is always friendly, especially those in the Service Department. I bought my first BMW 24 years ago.
BMW of Jackson was welcoming and definitely went the extra mile to answer my questions and to make sure I got the promotional deals available. They spent extra time and even reworked my deal trying to give me the best price possible.
Joshua was very nice and welcoming. He helped me to get in and out and answered my questions.
Reliable service as discussed. No surprises. Josh has been great to accommodate my schedule and help with my BMW needs.
Justin was very professional. He helped us make great buying decision, it was a pleasure working with him.
Dishonest with fixing items that’s still under warranty. Trying to decide if I’m going back or taking my business elsewhere.
Service personnel was not very informative or customer oriented. However service was efficient. Maybe training personnel on customer service would help.
This is the only BMW dealership in the area. The advisors seem to always be very busy, disengaged and sometimes miss that personalized experience I desire. Maybe they are shorthand but at the end of the day. The customer is paying for too notch service. I hope to have improved experiences to share.
At BMW of Jackson, they have friendly people, good-quality service, and no long wait time
It's not easy to reach someone by phone but Julius came through the moment I drove up at the dealership.
Very smooth experience. Car was ready when promised and all items were addressed. Outstanding service by Josh, Adam and Julius.
They continue to be consistent. Julius always finds a time that works well for us and the service is never delayed or lengthy and super efficient to get your car back quickly.
The Service representative was very courteous and professional Vehicle was serviced in the time promised.
Everyone at BMW dealership is very knowledgeable, helpful and kind. They get me taken care of in a timely manner. Could not be any better. Great folks.
Love Julius hésite the besr’i will never go and White Elise becquée of him
The dealership was nice but they didn’t check with me before taking my brakes off the car. I ended up waiting 4 hours for a simple oil change.
Great experience, will definitely continue my business with BMW of Jackson and its representative, Justin McFarland.
Good overall. Thorough maintenance. We like our experiences that we have had in the past with Herrin-Gear Chevrolet and BMW and Lexus
Adam in the service department does a great job. He always has my loaner car ready and makes sure my car is taken good care of.
I love dealership, service is shabby. Whomever they have working on vehicles has made many mistakes on my 750. Messed up radiator to where it smells like it’s leaking fluids all the time, the last service they didn’t put my tire on properly and my wife like to wreck. It was a recall and they didn’t notice it for a couple years.,
Service Adviser Josh insulted my wife , service never properly fixed car, and then told me I needed a engine. AFTER $6000 in service labor and BMW OF Jackson still could not fix leaks caused by their department.
This has been a great place to bring my car to ever since I had it. Keep up the good work.
I was able to schedule online, the representative was present and expecting me. I was kept informed and approved all repairs. My vehicle was returned in a timely manner.
didn't resolve the issue after work was completed even after taking my vehicle back
Mr. Adam was very knowledgeable, attentive, and friendly. BMW is one of the best car dealership.
Good g g g g g g g g g g g g g g g
Very clean, very helpful, got me right in and right out. When I asked a question the answer was provide without hesitation.
They worked with us to find the car the fit what we were looking for
Very knowledgeable and professional individual first class service! Will definitely do business again And recommend him to my friends
The service experience was for oil change only was very expedient. Staff was very friendly and attentive. The facility waiting area is very dated compared to other BMW dealerships I have been visited. Will use them again.
One of the best dealerships I’ve had the pleasure of purchasing a car from.
Adam is great. Service was great. Nice facility and atmosphere. Really appreciate improvements with service techs
The service area was clean and they got my work done in the promised amount of time.
Professional and courteous showing concern about my vehicle when I was unsure about the repair
Needed my filter change as well and forgot to tell them but other than that service was good
Service was very pleasant and fast. Satisfied with the workmanship and professionalism received from the tech and service advisor. Give them a raise
The timelines to do the work was excessive. A scheduled oil change and review required approximately 2 1/2 hours.
Horrible service. I got the brake fluid changed. The very next day the brakes went out. On 4 different occasions, I have taken my vehicle in, the work was not done and I was charged for it. Money was also stolen from my vehicle. All of which was reported to the manager , Terry. Adam is a liar and should not be working for the company. He lies about everything.
Excellent experience, everything went well, my saleman was the best. Everything he told me was accurate.
Justin was courteous and professional. A pleasure to deal with. I will refer him business.
n/a the next time you are you located in liberty city or copy you 😉
I received great service. Thank you Julius and other Advisor for always being professional. Thank you again Herrin Gear BMW.
The experience was easy and pleasant straight forward offer and easy financing of the vehicle
Great service as usual! A special shout out to Adam for always being welcoming and informative. An honorable mention to Josh for stepping in when needed. Ashley is a great host and makes the wait worthwhile…thanks a lot! Overall, BMW of Jackson has a phenomenal staff, A-1 service, and makes each visit memorable.
The customer service is such a nice place to wait for your vehicle.The service attendants are all very nice and helpful when you have to take your vehicle in.
This was the best dealership I have ever been too. I was in and out within 1 hour.
Always great service thanks Julius and Josh you all does a great job! Keep it up
Very nice and accommodating .. Adam is super nice and knowledgeable and he always called me back when I left messages.. Ty is nice too.. everyone was nice actually! Lee etc… I can’t think of everyone’s name
This was a very professional visit. I was amazed at the great service. I would highly recommend this dealership to everyone!
Friendly and knowledgeable staff. Have been involved with the staff since 2000 and my Two BMW'S.
Great experience all the way around. Everything was done on time and as we discussed.